House rules
Not values. Rules — the kind you can hold us to, because each one is a thing we either did or did not do.
01Once it is in writing it is fixed. If the day runs long because we underestimated it, that is our problem, not an invoice line.
02Blankets, shrink wrap and corner protection are on every removal at no extra charge. They are how the furniture arrives intact, not a premium tier.
03If a piano needs a specialist, or an item will not clear a stairwell, you hear it before you book rather than on the day.
04Not a queue. If we are carrying something heavy you may wait five minutes for a call back, and you will get one.
05Branded, serviced and swept out between jobs. It parks outside your house and your new neighbours see it.